Reference

Our Terms & Conditions Explained

When you open an account with surga22 slot, you're agreeing to clear, enforceable terms that protect both your account and our platform.

Account ownership rulesPayment & withdrawal termsGame play and dispute path
Explore Lobby Read FAQ
surga22 slot Our Terms & Conditions Explained
DISPUTE & HELP

How to Reach Us About Terms Questions

Team online

Live chat

Open your account lobby and tap Support — chat agents answer questions about term application and account issues Monday–Sunday, 8am–midnight Jakarta time.

Email support

Send disputes, term clarifications or formal complaints to [email protected]. We respond within 48 hours with a written resolution or next step.

Account settings

Review your account agreement, deposit history and withdrawal log under Account → Legal. You can download a copy of the terms you accepted on sign-up date.

DATA & SECURITY

How We Protect Your Rights Under These Terms

Account security & access

Your login details are encrypted end-to-end. We log all deposits, withdrawals and game sessions on your account ledger so you…

Payment data handling

DANA, OVO, GoPay and QRIS transactions pass through PCI-compliant payment gateways; we do not store your card or wallet credentials.

Dispute resolution process

If you claim a withdrawal did not arrive, we cross-check your request against payment provider logs within 24 hours.

Data retention & deletion

We keep your account data (name, email, transaction history) for the duration of your account and 5 years after closure…

Cookie & tracking terms

Our cookies track session login, game preference and fraud signals only — they do not follow you across other sites.

Changes to terms

We notify you 14 days before any material change to these terms via email and an in-lobby banner.

Questions About Your Account Agreement

Yes. Go to Account → Settings → Close Account, then request a withdrawal of your balance to your original payment method. Withdrawals to DANA, OVO, GoPay and QRIS typically complete within 24 hours. Once closed, you cannot reopen the same account; you must create a new one if you return.

Open the login page and tap Forgot Password. We'll send a reset link to your registered email. If you no longer have access to that email, contact our support team at [email protected] with your account name and phone number, and we'll verify your identity before resetting it.

Your account balance is held separately from our operational funds and is not surga22 slot property. Deposits remain your money; the terms specify that we hold them in trust. If the platform were to shut down, your balance would be refunded according to the closure procedures outlined in our agreement.

Game outcomes are final once the round ends — they are determined by our RNG and cannot be reversed. If you believe a technical error occurred (e.g. a round did not record correctly), contact support with the game ID and time. We will review logs; if an error is confirmed on our side, we credit your account immediately.

Promotional balances are subject to separate terms stated on the promo board when you accept them. Your deposit and bonus balances are tracked separately in your wallet. Withdrawals are made from your deposit balance first; bonus balance may have play-through requirements as detailed in the specific promo terms.

We collect your name, email, phone number, date of birth, and transaction history for account verification, fraud prevention, and payment reconciliation. Request a full data export via [email protected] or Account → Legal → Data Request. We send it within 10 business days in downloadable format.

Our core terms apply to all players where local law permits. Access and eligibility depend on local law. Some payment methods (DANA, OVO, GoPay, QRIS) may vary by region. Contact support if your region restricts any feature; we will explain which terms apply to you.

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